Privacy Policy

We have updated our Privacy Policy as part of our commitment to a high standard of data privacy protection. The updates we made to the Privacy Policy are mostly intended to clarify and help you better understand our policy. There are also more specific areas of update where we provided made revisions, which include mainly the following:


     We added reference to in-app use of a chatbot.


     We added reference to the generation of Carbon Rights.


If you have any questions, contact us at If you wish to control or change your privacy settings, please contact us at If you do not agree to the terms of the updated Privacy Policy, you may opt out of specific features or choose to stop using our services.


Last Updated: July 1, 2024




Moovit App Global Ltd. (“Moovit”, “we”, “our” or “us”) provides its customers and users (“User(s)” or “you”) with a mobile application platform and web services providing public transit information and enabling Users to plan and optimize public transportation trips (the “Service”). Moovit is committed to your privacy. This Privacy Policy is intended to inform you of our collection, use, disclosure, retention, and protection of your personal information when using our Service.

Our Service include our websites at, and/or and any additional websites owned and operated by Moovit or its affiliates (the “Site(s)”), our downloadable mobile application(s) (the “App”) and related public transportation information and additional services.

Capitalized terms which are not defined herein, shall have the meaning ascribed to them in our Terms of Use available at which this Privacy Policy is incorporated thereto by reference (together, the “Terms”).

Please read this Privacy Policy carefully before accessing and using our Service. By Accessing or using our service you are accepting the practices described in this Privacy Policy. If you disagree with any term provided herein, you may not access or use the Service. Please note: you are not obligated by law to provide us with any personal information.

For USA Residents from states which have legislated Privacy Acts, information regarding Moovit’s privacy practices related to the applicable local privacy regulations is available here.


First – what is personal information?

Personal information is information about a person, namely information that identifies an individual or may with reasonable efforts or together with additional information we have access to, enable the identification of an individual, or information relating to an identified or identifiable natural person which may be of a private or sensitive nature. Under certain applicable laws identification of an individual also includes any information which associates an individual with a persistent identifier such as a name, an identification number, persistent cookie identifier etc.

Personal information does not include information that has been anonymized or aggregated so that it can no longer identify or be used to identify a specific natural person.

Next – what and when do we collect personal information?

We collect personal information from you and from any devices (including mobile devices) you use when you install or have the App installed (or pre-installed) on your device, or when you use or access our Service, register for a User Account with us, provide us with information such as your favourites and travel habits, provide us information on a web form, run searches on our Service, update or add information to your account, or through correspondence you conduct with us.

More specifically we collect and use the following categories and types of information:

Personal information we collect automatically when you use our Service:

Information collected when installing the App

When you install the App (or have the App installed or pre-installed) on your mobile device, Moovit will set up a user account associated with that mobile device and create a User ID for you. This is a unique identifier generated by us in accordance with this Privacy Policy, which is necessary in order for us to provide you with our Service. After installation of the App, we will collect and use the User ID, together with certain other information including Metro area and certain device information which may include your device ID or other unique identifier, advertising ID, unique device token, device type, operating system (including version and settings), as well as your device screen resolution and keyboard language, all in accordance with this Privacy Policy. We may link this information with the account created in connection with your mobile device and User ID.

Usage Information

We receive information from you when you access and use our Service, as follows: your IP address, tokens of social networks you choose to connect to your account (as described below), information regarding your clicks, views and engagement with the Service and with advertisements we may display on the Service, information concerning your traffic to and from the Service, your referral URL, our communications with you, your chosen means of transport from alternative existing modes, your public transit historical searches on the Service, information about your use and your interaction with our Service, including the duration of such use; your in-app settings; and your in-app scores (“points”).

If you are using our Service as a developer of an online product or service connecting your online product or service to the Moovit Service, and have elected to open a developer account, Moovit will provide you with and store your Developer ID and any information with respect to the traffic directed through your online product or service.

Geo-Location Information and other Sensor data

Moovit automatically collects location information such as your geo-location and your route and travel information (for example, routes and times of travel from one destination to another) in order to provide you with our Service. When using the App, we collect detailed location, including GPS signals and other device sensor data such as gyro/oscilloscope, sent by your mobile device on which the Service is installed and activated.

Moovit uses this location and sensor information to provide you with the Service and to create a detailed location history of your public transit trips.


Cookies & Similar Technologies

We perform some of the automatic collection described above through use of cookies, web beacons, software development kits (or SDKs), application program interfaces (or APIs), unique identifiers, and similar technologies which allow us and our advertising and analytics partners to collect information about the pages and screens you view, the links or ads you click, and other actions you take when using our Service.

Please take into consideration that certain portions of such above mentioned information may also be collected from your device or software, when the Service are running in the background, i.e. when they have been launched but are not actively used.

For more information about our use of these technologies, and how you may exercise control over them, see our Cookie Policy.

Please keep in mind that most mobile devices and operating systems allow you to control or disable the use of certain collectable information including location services by applications, in the device’s settings menu.

Personal information you give us when you use our Service:

Generally, this category refers to any information, data or content you actively and voluntarily create, upload, or provide to us through our Service.

Account Information

You may choose to set up a registered Moovit User Account in connection with your use of the Service. When setting up your Moovit registered User Account, you may actively share with us certain personal information, such as your email address. Another way to create an Account is through connecting and using your existing social media profiles to the App, as further detailed below.

Note – while our Service are available to all Users, whether or not they set up a registered Moovit User Account, we note that setting up such an account may allow you to enjoy certain features in the App that are only available to registered Moovit Users.

If you choose to use the Service without setting up a registered Account, Moovit will still link all of your information with a User ID generated for you, which is necessary in order for us to provide you with the core features of our Service.

Actively Provided Points of Interests (POI) Data

In addition, you may choose to upload specific destinations and POIs such as your home address, work address or other favourite destinations and POIs in order to personalize the Service.

Moovit also collects information regarding public transportation lines, stations and/or routes you may have saved or searched for via the Services, including your most-used travel and public transit routes and stations for purposes of providing the Service, enhancing your user experience and personalizing the Service.

Additional Content you Choose to Share with us when using the Service

You may choose to upload to the Service your User Content, such as images, text, reviews and reports of data gaps or errors, and other types of content which you actively choose to provide. When you interact with a Chatbot, we will collect any personal information you provide through the chat function. We also collect your responses to surveys we may send you on our behalf or on behalf of our partners.

Personal information collected from other sources:

Third Parties

We may also collect personal information concerning you from third parties who have assured us that they have either obtained your consent for the provision of such information or that you have freely and publicly provided such information yourself.

Social Media you elected to connect to your Account

We allow you to share information with social platforms or use social platforms to create your Moovit Account. These social platforms give us automatic access to certain personal information retained by these social networks about you. This includes your Facebook Access Token, Google Sign-In Token, advertiser ID and information from your public profile, which may include your name, gender, profile picture, age group and residency. You control the personal information you allow us to have access to through the privacy settings on the applicable social platforms and the permissions you give us when you grant us access to the personal information retained by the respective social platforms about you.

Information we derive

We may derive information or draw inferences about you based on the information we collect. For example, we may infer your location based on your IP address, or we may make inferences about your preferences and activities you may enjoy based on, among other things, your past location searches and other usage of the App.

Special Uses of our Service

You may elect to use certain specific aspects of our Service which are subject to specific terms of use and additional privacy practices including the requirement for specific additional information:

Editors and Ambassadors

Editors and Ambassadors, which are subject to the Editors Terms of use may choose to provide us with further information such as their photos and email address. Ambassadors may also choose to provide their phone number, shipping address, date of birth and other content they may choose to provide during communications conducted with us.

Safe Ride Users

Please note that Users enjoying the Safe Ride service are subject to additional Privacy Policy, available at: and Terms of Use, available at: (“Safe Ride Privacy Policy”).


Job Candidates

Please note that job candidates that may contact us or share with us certain information, such as their CV, are subject to the Job Candidates Privacy Policy, available at: (“Job Candidates Privacy Policy”).

Ticketing Service Users

In some cities, Moovit may offer you the possibility of in-app purchasing of public transit tickets. If you elect to purchase public transit tickets through the Moovit App, you will be subject to additional terms and conditions as provided in the Moovit Ticketing Terms of Service and Moovit Ticketing Privacy Notice (the “Ticketing Service”).

In order to offer you with the in-app Ticketing Service, Moovit may partner with third party providers who offer online public transit ticketing services (“Ticketing Partners”). At your express direction we will share certain personal information about you (such as your Device ID, User ID, location) with these Ticketing Partners. To use the in-app Ticketing Service, you will also be subject to the terms of use and privacy policies of the applicable third-party Ticketing Partners, as well as those of the applicable public transportation agency providing you with the public transit itself.

Transportation on Demand (TOD) Users

In some cities, Moovit may offer you the possibility of using transportation-on-demand services. If you elect to use such on-demand services through the Moovit App, you will be subject to additional terms and conditions as provided in the TOD Terms of Service and TOD Privacy Notice (the “TOD Services”).

In order to provide you with the TOD Services, Moovit may partner with third-party transport operators who offer on-demand transportation services (“TOD Operators”). At your express direction, we will share certain personal information about you with these TOD Operators. To use the TOD Services, you will also be subject to the terms of carriage and privacy policies of the applicable TOD Operators.


Moovit App. Global, LTD are the data controllers of the personal information collected in connection with the use of Moovit’s Service.


Legal basis for use – We collect, process and use your information for the purposes described in this Privacy Policy based on at least one of the following legal grounds:

When Performing this Agreement: We collect and process your personal information in order to provide you with the Service, following your acceptance of these Terms, and to maintain and deliver our Service to you. For example, we collect your location information in order to provide you with recommended public transport means and routes to your desired destination.

With your consent: We ask for your agreement to process your personal information for additional specific purposes and you have the right to withdraw your consent at any time. For example, we may ask for your consent to provide you with personalized content or advertisements, including through the use of cookies.

Legitimate interests: We process your personal information for our, and/or our third party partners’’ legitimate interests, while applying appropriate safeguards that protect your privacy. This means that we process your information for things like detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality or technical issues with our Service; protecting against harm to the rights, property or safety of our properties, our users or the public as required or permitted by law; for the development and enhancement of our Service; to develop new features for our Users; to personalize the Service in order to deliver better user experience; for enforcing legal claims, including investigation of potential violations of this Privacy Policy; in order to comply and/or fulfil our obligation under applicable laws, regulations, guidelines, industry standards and contractual requirements, legal processes, subpoena or governmental requests, as well as our Terms of Service.

Purpose of Use

We may use personal information that we collect about you for the following purposes:

     to provide you with and to operate the Service, including for aggregation, statistical, survey, and research purposes and to create and use aggregated anonymous data which is necessary to maintain, develop and improve Moovit’s services, including to determine navigation and routes, connect riders, and, at times, calculate costs of trips.

     in order to determine and ascertain User Accounts, verify User identity and enable Users, if relevant, to transfer or receive payments, which may include calculation of the costs for such services.

     to track your trips and aid you with navigation.

     to process your payment for various features, such as ticketing.

     to personalize the Service and the content provided to you, to customize your user experience with the Service, to communicate with Users about their trips, including transport recommendations based on your preferences and to enable you to retrieve your information.

     to develop, improve and customize the Service, the experience of other Users and the offerings available through the Service.

     to be able to contact Users for the purpose of providing them with technical assistance and support, to handle requests and complaints, and to collect feedback in connection with our performance of the Service and in connection with public transportation needs.

     to send you updates, notices, announcements, and additional information related to the Service, such as changes in public transportation services or closures.

     to be able to reply to User online queries in connection with performance of the Service.

     to customize and improve the Service’s accuracy and interface.

     to comply with any governmental agencies’ legal requests or court orders, and/or with any applicable law, rule or regulation, such as reporting an abusive user or fulfilling tax regulation obligations with regard to promotions and which require the use of User data.

     to use the information to create statistical, aggregated or anonymous data which may be used at our discretion for any purpose.

     to allow us, and our selected third parties (as further detailed in this Privacy Policy), to provide you with personalized interest-based advertisements, which may be served either on the Service and/or on other websites, apps, and services, and to better understand your activity.

     to measure user-specific travel distance, user-specific greenhouse gas intensity of chosen modes of transport, and other travel factors such as trip planning, decision making processes including choice between optional routes and optional modes of transport, and emission factors such as energy consumption and conservation metrics for carbon emission accounting of individual travel scenarios for the purpose of generating and commercializing Carbon Rights.

We may also use the data we collect to market our services to our Users. This includes sending Users communications about Moovit services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may also send communications to our Users to provide promotional information and participation in the promotions, as well as information regarding offers, discounts and promotions related to our services and the services of our collaboration partners.

We may also use the information we collect to send Users communications about products and services offered by our partners, but we do not sell your email address, name, or other identifying information to, or share such information with, such partners or others for purposes of their own direct marketing or advertising, except as set forth in this Privacy Policy.


We may share your personal information with third parties (or otherwise allow them access to it) only in the following manners and instances:

Service Providers/Data Processors

We perform some of the automatic collection described above through use of cookies, web beacons, unique identifiers, and similar technologies which allow us to collect information about the pages and screens you view, the links or ads you click, and other actions you take when using our Service.

Moovit has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting, database and server co-location services (such as AWS), data and cyber security services, payment processors, fraud detection and prevention services, data analytics services, App analytics tools including session replay records for usability and functionality monitoring and analysis, services for measuring our Service attribution and the efficacy of our publication and marketing efforts (such as Appsflyer), e-mail distribution and monitoring services, and our business, legal and financial advisors. These service providers may receive or otherwise have access to our Users’ personal information, depending on each of their particular roles and purposes in facilitating and enhancing our Service and business, and may only use it for such purposes.

Third Party Advertising Partners

We allow third parties to serve you advertisements through the Service. These companies including Facebook Ireland Limited and Unity Technologies SF, may use software development kits (SDKs), cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Service and other services, websites, and applications. This information may include advertising identifiers, other device identifiers, cookies, your IP address, location data (including segmented data and/or derived location data), web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by us and selected third parties to, among other things, to provide you with personalized interest-based advertisements on the Service and other websites, apps, and services and to better understand your activity.

We also work with selected third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you relevant advertising that is personalized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

You maintain control over your information and can manage your preferences related to our use of cookies and similar technologies used, among other things, to provide you with personalized interest-based advertisements and to analyze your use of our Service by visiting our Cookie Policy for web users or the ads preferences tab under the privacy preferences section in your Settings on the App. We may ask your consent to allow tracking before allowing our partners to engage in personalized advertising. If you consent, you may later withdraw your consent at any time by contacting us at: For more information about personalized interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit or, if you reside in the EEA, please visit You can also change your cookie settings using the Privacy Preference Center tool on our Sites. Please note that opting-out will only prevent the serving of personalized ads and you may continue to see generic (non-personalized ads) from our partners.

Third Party Services

Moovit may offer you the option to link Moovit to Third Party Services that may be useful to you, such as ride hailing services. Where Moovit detects that an integration may be available (either because a Third Party Service attempts to link to Moovit, Moovit detects an installed service on the device which has an integration option or you request a particular integration), Moovit will ask for confirmation to connect the accounts. If you choose to connect the accounts, Moovit will ask for your permission to share data with the Third Party Service. You should only agree to connect accounts if you are comfortable with the Third Party Service receiving the data set out at the time of connecting the accounts. Moovit is not responsible for the Third Party Service’s use of such data. You can disconnect Moovit and the Third Party Service at any time and Moovit will cease sharing data with that service from the point of disconnection onwards.

Carbon Rights and Carbon Market Providers

We may share information based on your use of the Services with select third parties such as registries of carbon credits or third parties that provide Moovit with measurement, reporting, verification, or similar services used in order to analyze user-specific data for purposes of calculating Carbon Rights associated with the development and creation of carbon credits, or for other environmental or climate initiatives.

Cross Border Data Transfers

We may need to transfer your personal information to countries where we and/or our service providers operate, for instance to the United States of America and other jurisdictions. Such countries may be different from the country in which your information originated and where data protection laws may not be equivalent to, or offer the same protection as, those in your country. By using our Service, you agree to any such transfers. In order to protect your information when being transferred across borders, we put in place agreements with our service providers to ensure a level of privacy consistent with the terms of this Privacy Policy.

With regards to the collection, use of and retention of your personal information which is transferred from the European Economic Area (“EEA”) to the United States or other jurisdictions, Moovit ensures it maintains compliance with all applicable laws in respect of such transfers and uses standard contract clauses approved by the European Commission or other suitable safeguards in our data protection agreements with the relevant service provider to manage such data transfers and protect the privacy and security of your information.

Governmental/Law Enforcement Agencies and Legal Requests or Duties

We may disclose or otherwise allow access to your personal information pursuant to a legal request, such as a subpoena, search warrant or court order, or otherwise in compliance with applicable laws, with or without notice to you, if we have a good faith belief that we are legally required to do so, or that disclosure is appropriate in connection with efforts to investigate, prevent or take action regarding actual or suspected illegal activity, counter terrorist financing verification requirements, fraud or other wrongdoing.

Protecting Rights and Safety

We may share your personal information with others, with or without notice to you, if we have a good faith belief that this will help protect the rights, property, or personal safety of Moovit, any of our Users or any member of the general public.

Moovit Subsidiaries and Affiliated Companies

We may share personal information internally within our family of companies for the purposes described in this Privacy Policy. In addition, should Moovit or any of its affiliates undergo any change in control, including by means of merger, acquisition, or purchase of substantially all of their assets, your personal information may be shared with the parties involved in such event.

For the avoidance of doubt, Moovit may share your personal information in additional manners, pursuant to your explicit approval. Additionally, we may transfer, share, or otherwise use anonymized, aggregated, or non-personal information in our sole discretion and without the need for further approval.


Information regarding the Users will be maintained, processed and stored by us and our authorized affiliates and service providers in Israel, a country offering an adequate level of protection in accordance with European Commission Decision 2011/61/EU of 31 January 2011 for the management of the App platform, in Ireland, and, as necessary, in secured cloud storage provided by our third party service providers.

While the data protection laws in the above jurisdictions may be different than the laws of your residence or location, please know that we, our affiliates and our third party service providers that store or process your personal information on our behalf are each committed to keeping your information protected and secured pursuant to this Privacy Policy and prevailing industry standards, regardless of any lesser legal requirements that may apply in their jurisdiction.

You hereby accept the place of storage and the transfer of information as described above.


We take great care in implementing and maintaining the security of Moovit’s Service and our User’s personal information. Moovit employs industry-standard procedures and policies to ensure the security of its Users’ personal information and to prevent unauthorised access, disclosure, or alteration of any such information. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres and information access authorization controls. We cannot, however, guarantee that unauthorized access will never occur.


Service Messages

Moovit may contact you with information regarding our Service or your use thereof. For example, we may notify you (through any of the means available to us) of changes or updates to our Service, including changes to these Terms, transactions performed, payment issues, service maintenance, etc. You will not be able to opt-out of receiving such service messages.

Promotional and Surveys Messages

In addition to communications that are an inherent part of our Service, occasionally we may also use your contact information to contact and notify you about new related services and special opportunities or promotions we think you will find valuable and may also contact you in connection with surveys we conduct with respect to our services or in connection with general public transportation issues, either on our own behalf or on behalf of our partners. We may contact you through e-mail, push notifications, through notices on the Service themselves or through any other contact methods available to us, including with the help of our service providers.

Accordingly, we shall be entitled to call you or send you promotional content or messages by e-mail, SMS, direct text messages, web chat, marketing calls and similar forms of communication, with your prior written consent.

If you wish not to receive such promotional messages or calls, you may notify Moovit at any time by e-mailing us at, or by following the “unsubscribe” or “stop” instructions contained in the promotional communications you receive. As for messages we send through push notifications, you may opt-out of receiving such notification by changing your device or App settings.


If you are an European Union (“EU”), EEA, UK or Switzerland based individual and to the extent entitled under the applicable law of your jurisdiction, you may contact us to exercise your right to access your personal information, to request that we make corrections to your personal information that you have stored with us, to object to any form of processing, or to have such personal information deleted or exported to you or a third party of your choice in a portable copy. To exercise any of the above rights, please send us an e-mail to, or submit your request to our EU representative described in Section 12 below with a courtesy copy to Moovit App Global Ltd., 2 Ilan Ramon St., Ness Ziona, Israel, and we will respond within a reasonable timeframe and in accordance with applicable laws and regulations.

In certain circumstances, you may request that the processing of your data be restricted, in which case Moovit will only keep it for the exercise or defense of legal claims.

We also remind you that, as a User, you may oppose the processing of your data for promotional or advertising purposes at any time.

Furthermore, you have the right to withdraw your consent at any time; however please note that such withdrawal will not affect the lawfulness of the processing based on your consent prior to its withdrawal.

To exercise the rights regarding data protection noted above, or revoke the consents previously given, you may write to Moovit Global App., 2 Ilan Ramon Street, Ness Ziona, IL, or send an email to Moovit at, indicating “Data Protection” as a reference.


We will retain your personal information for as long as you maintain an Account with us or as otherwise necessary to provide you the Service. We will also retain your personal information as necessary to comply with our legal obligations, to resolve disputes, to prevent fraud and abuse, to enforce our agreements and/or to protect our legitimate interests.

Where we no longer need to process your personal information for the purposes set out in this Privacy Policy or following your request to delete your personal information, we will delete or anonymize your personal information from our systems.


To use our Service, you must be over the age of sixteen (16). Moovit does not knowingly collect personal information from individuals under the age of sixteen (16) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that individuals under the age of sixteen (16) are not using the Service.


The terms of this Privacy Policy will govern the use of the Service and any information collected therein. Moovit reserves the right to change this Privacy Policy at any time. We encourage you to re-visit this page frequently to stay informed about your rights and choices. In the event of any substantial change to this Privacy Policy we will provide you with reasonable prior notice via any of the communication means available to us, or by posting a prominent notice of the change on the Site. After this notice period, all amendments to this Privacy Policy shall be deemed accepted and shall become effective. Except if and as stated otherwise, our most current Privacy Policy shall apply to all personal information described in such Privacy Policy.


If you have any questions about this Privacy Policy or Moovit’s privacy practices, please contact us at

Moovit has appointed a Data Protection Officer for monitoring and advising on its ongoing privacy compliance and to serve as a point of contact on privacy matters for data subjects and supervisory authorities. To contact Moovit’s Data Protection Officer, please email us at

EU Representative: Pursuant to Article 27 of the General Data Protection Regulation, Moovit has appointed Mobileye Germany GmbH as Moovit’s representative in the EU for data protection matters. For matters related to the processing of personal data of EU residents please contact For additional information relating to Mobileye Germany GmbH, including contact information, please see the relevant privacy policy (

You maintain the right to file a complaint with your national data protection authority if you have a concern about our privacy practices, including the way we handle your personal information.

By contacting us, you represent that you are free to do so and that you will not knowingly provide information that infringes upon the rights of third parties, including any intellectual property rights. You further acknowledge that, notwithstanding anything herein to the contrary, any and all rights, including without limitation any intellectual property rights in such information provided, shall belong exclusively to Moovit, and we may use or refrain from using such information at our sole discretion.