If you have any questions, contact us at firstname.lastname@example.org. If you wish to control or change your privacy settings, please contact us at
Last Updated: 4 July, 2023
Our Services include our websites at https://moovit.com, https://moovitapp.com and/or https://moovit.com/developers and any additional websites owned and operated by Moovit or its affiliates (the “Site(s)”), our downloadable mobile application(s) (the “App”) and related public transportation information and additional services.
For USA Residents from the states of California, Virginia, Colorado, Connecticut, Utah and Nevada: Information regarding Moovit’s privacy practices related to applicable local privacy regulations is available here.
1. WHAT INFORMATION DO WE COLLECT ABOUT YOU?
First – what is personal information?
Personal information is information about a person, namely information that identifies an individual or may with reasonable efforts or together with additional information we have access to, enable the identification of an individual, or information relating to an identified or identifiable natural person which may be of a private or sensitive nature. Under certain applicable laws identification of an individual also includes any information which associates an individual with a persistent identifier such as a name, an identification number, persistent cookie identifier etc.
Personal information does not include information that has been anonymized or aggregated so that it can no longer identify or be used to identify a specific natural person.
Next – what and when do we collect personal information?
We collect personal information from you and from any devices (including mobile devices) you use when you install or have the App installed (or pre-installed) on your device, or when you use or access our Services, register for an account with us, provide us with information such as your favourites and travel habits, provide us information on a web form, run searches on our Services, update or add information to your account, or through correspondence you conduct with us.
More specifically we collect and use the following categories and types of information:
Personal information we collect automatically when you use our Services:
Information collected when installing the App
We receive information from you when you access and use our Services, as follows: your IP address, tokens of social networks you choose to connect to your account (as described below), information regarding your clicks, views and engagement with the Services and with advertisements we may display on the Service, information concerning your traffic to and from the Services, your referral URL, our communications with you, your public transit historical searches on the Services, information about your use and your interaction with our Services, including the duration of such use; your in-app settings; and your in-app scores (“points”).
If you are using our Services as a developer of an online product or service connecting your online product or service to the Moovit Services, and have elected to open a developer account, Moovit will provide you with and store your Developer ID and any information with respect to the traffic directed through your online product or service.
Geo-Location Information and other Sensors data
Moovit automatically collects location information such as your geolocation and your route and travel information (for example, routes and times of travel from one destination to another) in order to provide you with our Services. When using the App, we collect detailed location, including GPS signals and other device sensor data such as gyro/oscilloscope, sent by your mobile device on which the Service is installed and activated.
Moovit uses this location and sensor information to provide you with the Service and to create a detailed location history of your public transit trips.
PLEASE NOTE THAT MOOVIT COLLECTS YOUR LOCATION DATA IN THE BACKGROUND EVEN WHEN YOU ARE NOT USING THE APP TO PERSONALIZE THE SERVICES AND MAXIMIZE YOUR USER EXPERIENCE AND TO DEVELOP AND ENHANCE OUR PUBLIC TRANSIT INFORMATION SERVICES. YOU MAY CHOOSE TO DISABLE AND OPT-OUT FROM THIS BACKGROUND COLLECTION OF DATA UNDER THE APP’S PRIVACY SETTINGS SCREEN.
Please take into consideration that certain portions of such above mentioned information may also be collected from your device or software, when the Services are running in the background, i.e. when they have been launched but are not actively used.
Please keep in mind that most mobile devices and operating systems allow you to control or disable the use of certain collectable information including location services by applications, in the device’s settings menu.
Personal information you give us when you use our Services:
Generally, this category refers to any information, data or content you actively and voluntarily create, upload, or provide to us through our Services.
You may choose to set up a registered Moovit User Account in connection with your use of the Services. When setting up your Moovit registered User Account, you may actively share with us certainpersonal information, such as your email address. Another way to create an Account is through connecting and using your existing social media profiles to the App, as further detailed below.
Note – while our Services are available to all Users, whether or not they set up a registered Moovit User Account, we note that setting up such an account may allow you to enjoy certain features in the App that are only available to registered Moovit Users.
If you choose to use the Services without setting up a registered Account, Moovit will still link all of your information with a User ID generated for you, which is necessary in order for us to provide you with the core features of our Services.
Actively Provided Points of Interests (POI) Data
In addition, you may choose to upload specific destinations and POIs such as your home address, work address or other favourite destinations and POIs in order to personalize the Service.
Moovit also collects information regarding public transportation lines, stations and/or routes you may have saved or searched for via the Services, including your most-used travel and public transit routes and stations for purposes of providing the Service, enhancing your user experience and personalizing the Service.
Additional Content you Choose to Share with us when using the Services
You may choose to upload to the Service User Content, such as images, text, reviews and reports of data gaps or errors, and other types of content which you actively choose to provide. We also collect your responses to surveys we may send you on our behalf or on behalf of our partners.
Personal information collected from other sources:
We may also collect personal information concerning you from third parties who have assured us that they have either obtained your consent for the provision of such information or that you have freely and publicly provided such information yourself.
Social Media you elected to connect to your account
We allow you to share information with social platforms or use social platforms to create your Moovit Account. These social platforms give us automatic access to certain personal information retained by these social networks about you. This includes your Facebook Access Token, Google Sign-In Token, advertiser ID and information from your public profile, which may include your name, gender, profile picture, age group and residency. You control the personal information you allow us to have access to through the privacy settings on the applicable social platforms and the permissions you give us when you grant us access to the personal information retained by the respective social platforms about you.
Information we derive
We may derive information or draw inferences about you based on the information we collect. For example, we may infer your location based on your IP address, or we may make inferences about your preferences and activities you may enjoy based on, among other things, your past location searches and other usage of the App.
Special Uses of our Services
Editors and Ambassadors
Safe Ride Users
Ticketing Service Users
In some cities, Moovit may offer you the possibility of in-app purchasing of public transit tickets. If you elect to purchase public transit tickets through the Moovit App, you will be subject to additional terms and conditions as provided in the Moovit Ticketing Terms of Service and Moovit Ticketing Privacy Notice (the “Ticketing Service”).
Transportation on Demand (TOD) Users
In some cities, Moovit may offer you the possibility of using transportation-on-demand services. If you elect to use such on-demand services through the Moovit App, you will be subject to additional terms and conditions as provided in the TOD Terms of Service and TOD Privacy Notice (the “TOD Services”).
In order to provide you with the TOD Services, Moovit may partner with third-party transport operators who offer on-demand transportation services (“TOD Operators”). At your express direction, we will share certain personal information about you with these TOD Operators. To use the TOD Services, you will also be subject to the terms of carriage and privacy policies of the applicable TOD Operators.
2. WHO IS THE DATA CONTROLLER OF YOUR PERSONAL INFORMATION?
Moovit App. Global, LTD are the data controllers of the Personal Information collected in connection with the use of Moovit’s services.
3. HOW WE USE YOUR INFORMATION
When Performing this Agreement: We collect and process your personal information in order to provide you with the Services, following your acceptance of these Terms, and to maintain and deliver our Services to you. For example, we collect your location information in order to provide you with recommended public transport means and routes to your desired destination.
Legitimate interests: We process your personal information for our, and/or our third party partners’’ legitimate interests, while applying appropriate safeguards that protect your privacy. This means that we process your information for things like detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality or technical issues with our Services; protecting against harm to the rights, property or safety of our properties, our users or the public as required or permitted by law; for the development and enhancement of our Services; to develop new features for our Users; to personalize the
Purpose of Use
We may use information that we collect about you for the following purposes:
We may also use the data we collect to market our services to our Users. This includes sending Users communications about Moovit services, features, promotions, sweepstakes, studies, surveys, news, updates and events. We may also send communications to our Users to provide promotional information
and participation in the promotions, as well as information regarding offers, discounts and promotions related to our services and the services of our collaboration partners.
We may also use the information we collect to send Users communications about products and services offered by our partners, but we do not sell your email address, name, or other identifying information to, or share such information with, such partners or others for purposes of their own direct marketing or
4. TO WHOM WE SHARE PERSONAL INFORMATION
We may share your personal information with third parties (or otherwise allow them access to it) only in the following manners and instances:
Service Providers/Data Processors
Moovit has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting, database and server co-location services (such as AWS), data and cyber security services, payment processors, fraud detection and prevention services, data analytics services, App analytics tools including session replay records for usability and functionality monitoring and analysis, services for measuring our Services attribution and the efficacy of our publication and marketing efforts (such as Appsflyer), e-mail distribution and monitoring services, and our business, legal and financial advisors. These service providers may receive or otherwise have access to our Users’ personal information, depending on each of their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes.
Third Party Advertising Partners
We allow third parties to serve you advertisements through the Services. These companies including Facebook Ireland Limited and Unity Technologies SF (https://unity3d.com/legal/privacy-policy), may use software development kits (SDKs), cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other services, websites, and applications. This information may include advertising identifiers, other device identifiers, cookies, your IP address, location data (including segmented data and/or derived location data), web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by us and selected third parties to, among other things, to provide you with personalized interest-based advertisements on the Services and other websites, apps, and services and to better understand your activity.
We also work with selected third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you relevant advertising that is personalized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.
Third Party Services
Moovit may offer you the option to link Moovit to third party services that may be useful to you, such as ride hailing services. Where Moovit detects that an integration may be available (either because a third party service attempts to link to Moovit, Moovit detects an installed service on the device which has an integration option or you request a particular integration), Moovit will ask for confirmation to connect the accounts. If you choose to connect the accounts, Moovit will ask for your permission to share data with the third party service. You should only agree to connect accounts if you are comfortable with the third party service receiving the data set out at the time of connecting the accounts. Moovit is not responsible for the third party service’s use of such data. You can disconnect Moovit and the third party service at any time and Moovit will cease sharing data with that service from the point of disconnection onwards.
Cross Border Data Transfers
With regards to the collection, use of and retention of your personal information which is transferred from the European Economic Area
(“EEA”) to the United States or other jurisdictions, Moovit ensures it maintains compliance with all applicable laws in respect of such transfers and uses standard contract clauses approved by the European Commission or other suitable safeguards in our data protection agreements with the relevant service provider to manage such data transfers and protect the privacy and security of your information.
Governmental/Law Enforcement Agencies and Legal Requests or Duties
We may disclose or otherwise allow access to your personal information pursuant to a legal request, such as a subpoena, search warrant or court order, or otherwise in compliance with applicable laws, with or without notice to you, if we have a good faith belief that we are legally required to do so, or that disclosure is appropriate in connection with efforts to investigate, prevent or take action regarding actual or suspected illegal activity, counter terrorist financing verification requirements, fraud or other wrongdoing.
Protecting Rights and Safety
We may share your personal information with others, with or without notice to you, if we have a good faith belief that this will help protect the rights, property or personal safety of Moovit, any of our Users or any member of the general public.
Moovit Subsidiaries and Affiliated Companies
For the avoidance of doubt, Moovit may share your personal information in additional manners, pursuant to your explicit approval. Additionally, we may transfer, share or otherwise use anonymized, aggregated or non-personal information in our sole discretion and without the need for further approval.
5. WHERE DO WE STORE USER’S PERSONAL INFORMATION
Information regarding the Users will be maintained, processed and stored by us and our authorized affiliates and service providers in Israel, a country offering an adequate level of protection in accordance with European Commission Decision 2011/61/EU (https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011D0061) of 31 January 2011 for the management of the App platform, in Ireland, and, as necessary, in secured cloud storage provided by our third party service providers.
You hereby accept the place of storage and the transfer of information as described above.
We take great care in implementing and maintaining the security of Moovit’s Services and our User’s personal information. Moovit employs industry-standard procedures and policies to ensure the security of its Users’ personal information and to prevent unauthorised access, disclosure or alteration of any such information. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres and information access authorization controls. We cannot, however, guarantee that unauthorized access will never occur.
7. COMMUNICATIONS FROM MOOVIT
Moovit may contact you with information regarding our Services or your use thereof. For example, we may notify you (through any of the means available to us) of changes or updates to our Services, including changes to these Terms, transactions performed, payment issues, service maintenance, etc. You will not be able to opt-out of receiving such service messages.
Promotional and Surveys Messages
In addition to communications that are an inherent part of our Services, occasionally we may also use your contact information to contact and notify you about new related services and special opportunities or promotions we think you will find valuable and may also contact you in connection with surveys we conduct with respect to our services or in connection with general public transportation issues, either on our own behalf or on behalf of our partners. We may contact you through e-mail, push notifications, through notices on the Services themselves or through any other contact methods available to us, including with the help of our service providers.
Accordingly, we shall be entitled to call you or send you promotional content or messages by e-mail, SMS, direct text messages, web chat, marketing calls and similar forms of communication, with your prior written consent.
If you wish not to receive such promotional messages or calls, you may notify Moovit at any time by e-mailing us at email@example.com, or by following the “unsubscribe” or “stop” instructions contained in the promotional communications you receive. As for messages we send through push notifications, you may opt-out of receiving such notification by changing your device or App settings.
8. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
If you are an European Union (“EU”), EEA, UK or Switzerland based individual and to the extent entitled under the applicable law of your jurisdiction, you may contact us to exercise your right to access your personal information, to request that we make corrections to your personal information that you have stored with us, to object to any form of processing, or to have such personal information deleted or exported to you or a third party of your choice in a portable copy. To exercise any of the above rights, please send us an e-mail to firstname.lastname@example.org, or submit your request to our EU representative described in Section 12 below with a courtesy copy to Moovit App Global Ltd., 2 Ilan Ramon St., Ness Ziona, Israel, and we will respond within a reasonable timeframe and in accordance with applicable laws and regulations.
In certain circumstances, you may request that the processing of your data be restricted, in which case Moovit will only keep it for the exercise or defense of legal claims.
We also remind you that, as a User, you may oppose the processing of your data for promotional or advertising purposes at any time.
Furthermore, you have the right to withdraw your consent at any time; however please note that such withdrawal will not affect the lawfulness of the processing based on your consent prior to its withdrawal.
To exercise the rights regarding data protection noted above, or revoke the consents previously given, you may write to Moovit Global App., 2 Ilan Ramon Street, Ness Ziona, IL, or send an email to Moovit at email@example.com, indicating “Data Protection” as a reference.
9. HOW LONG MAY WE KEEP YOUR PERSONAL INFORMATION
We will retain your personal information for as long as you maintain an Account with us or as otherwise necessary to provide you the Services. We will also retain your personal information as necessary to comply with our legal obligations, to resolve disputes, to prevent fraud and abuse, to enforce our agreements and/or to protect our legitimate interests.
To use our Services, you must be over the age of sixteen (16). Moovit does not knowingly collect personal information from individuals under the age of sixteen (16) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that individuals under the age of sixteen (16) are not using the Services.
12. CONTACT US; DATA PROTECTION OFFICER; EU REPRESENTATIVE
Moovit has appointed a Data Protection Officer for monitoring and advising on its ongoing privacy compliance and to serve as a point of contact on privacy matters for data subjects and supervisory authorities. To contact Moovit’s Data Protection Officer, please email us at firstname.lastname@example.org.
You maintain the right to file a complaint with your national data protection authority if you have a concern about our privacy practices, including the way we handle your personal information.
By contacting us, you represent that you are free to do so and that you will not knowingly provide information that infringes upon the rights of third parties, including any intellectual property rights. You further acknowledge that, notwithstanding anything herein to the contrary, any and all rights, including without limitation any intellectual property rights in such information provided, shall belong exclusively to Moovit, and we may use or refrain from using such information at our sole discretion.