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Comprehensive On-Demand Operations

The modules behind Moovit On-Demand get your service off to a quick start and enable you to optimize your service as it goes.

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A Powerful Platform for End-to-End On-Demand Operations

Riders App

Benefits

  • Intuitive user experience makes creating an account and booking on-demand rides simple for riders and reduces dispatch calls
  • Intelligent routing algorithm automatically routes your fleet in real-time, picking up multiple riders headed in the same direction, according to your pre-defined capacity and waiting time SLAs
  • Stay connected with your riders before and during their ride with in-app messaging and push notifications
  • Enjoy instant rider feedback with post-ride ratings

Features

  • Choose between a co-branded app that taps into Moovit’s (users) existing users and a white label app that fully incorporates your brand identity
  • Multimodal trip planning connects riders with your on-demand service and all available transit modes, including micromobility services and ride-hailing
  • On-demand routes appear automatically in the app when a rider is in the service area
  • Riders enjoy real-time ETA info in the app and receive pickup location and time via text messages
  • Agencies can integrate contactless fare payments solutions for a full plan, ride, pay experience

Dispatch & Operations Control Center

Benefits

  • 360° operational visibility with real-time service metrics
  • Streamline your service management processes with an intuitive UI
  • Easy-to-manage shifts and drivers panels keep your operations going smoothly
  • Automated scheduling and dispatching means operators can get rid of time-consuming paper-schedules
  • Easily integrate with other apps and introduce new mobility solutions with interoperability with 3rd party apps
  • Scale services as needed, enabling innovation and added functionalities at pace

Features

  • View a clear snapshot of the entire fleet in real-time, with the ability to drill down into driver stats, ride orders, and driver shifts
  • Manage incidents, accidents, and complaints for prompt and proper resolution
  • Dynamic routing allows riders to be added to a ride already in progress if it’s on the way
  • Solve sudden demand issues on the fly by shifting your fleet in real-time
  • Understand rider trends and uncover growth opportunities to continue optimizing

Drivers App

Benefits

  • Minimal onboarding with an easy-to-use app available on any Android phone or tablet
  • Reduce driver workload with dynamic, automated trip routing and on-demand dispatching
  • Drivers can send and receive messages from operators as they are on the go
  • One-touch buttons easily alert operations of any issues, from passenger no-shows to traffic congestion, accidents, and more

Features

  • Using any Android device, drivers are sent their route details and pickups in real-time
  • Driver safety is maintained by setting vehicle capacity limits and boarding through the rear door

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All the Tools You Need to Launch and Run a Successful On-Demand Service

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