Despite multiple COVID waves, thousands of people skipped the ticket line and instead downloaded Academy’s SilverPass app to plan and pay for NYC-NJ commuter journeys
Hoboken, NJ – May 2022
Academy Bus, the nation’s largest privately owned ground transportation company, is revealing new data behind its successful journey planning and payment app, SilverPass, since its launch in February 2021.
Last year, Academy Bus announced a partnership with Moovit, a leading mobility solutions provider, and Masabi, the leading ticketing platform provider for public transit, to launch a seamless urban mobility experience for commuters — journey planning, mobile payment and real-time information — all from the SilverPass app.
Now, just over one year later, Academy Bus is revealing new data about the success of the ‘plan, pay, ride’ mobility platform, including results from a recent Academy rider survey about the app experience.
Results show that SilverPass has filled a gap in the local market:
Francis Tedesco, President and CEO of Academy Bus said: “With the help of valued partners Moovit and Masabi we launched the SilverPass app during the COVID pandemic to provide our riders with a convenient and safe way to purchase tickets, track buses and plan journeys. One year later and we are excited about how well the app has been received and utilized by our riders. We look forward to building on this momentum with our partners going forward.”
Yovav Meydad, Moovit’s Chief Growth and Marketing Officer said: “When we launched our partnership with Academy Bus and Masabi, we vowed to make it easier and safer for Academy riders to plan and pay for their journeys during COVID and beyond. We’ve worked diligently to make SilverPass a great experience, including through several COVID waves, and the numbers speak for themselve. We look forward to continuing our partnership.”
Brian Zanghi, CEO at Masabi said: “At the outset of this project our goal was to enhance the rider experience for Academy Bus users, while making the ticketing process and administrative functions more efficient for their organization. These numbers show that, throughout unprecedented disruption, SilverPass helped Academy and their customers continue to travel safely and more efficiently, while lowering the administrative burden for the agency. We’re delighted to see the enthusiastic uptake and fantastic customer response to SilverPass, and excited for what the future holds.”
Powered by Moovit’s White Label App capabilities, SilverPass guides people in getting around effectively and conveniently via any mode of transport. The app provides users with multimodal journey planning with real-time arrival information, so they know exactly when their bus or train is arriving, a Live Directions feature with Get-Off Alerts for extra step-by-step guidance and Service Alerts so they can avoid disruptions on usual lines and plan their journey accordingly.
Additionally, powered by Masabi’s fare payments technology, SilverPass allows users to purchase and validate mobile tickets for their journeys in a convenient, contactless, and COVID-safe way.
SilverPass is free and can be downloaded on Google Play and the App Store.
Moovit (www.moovit.com), an Intel company, is a leading Mobility as a Service (MaaS) solutions provider and the creator of the #1 urban mobility app. Moovit was acquired by Intel in 2020 to join forces with Mobileye and advance its MaaS strategy. Together, Moovit and Mobileye will accelerate the global adoption of autonomous transportation.
Moovit’s iOS, Android, and Web apps guide people in getting around town effectively and conveniently, using any mode of transport. Introduced in 2012 it now serves over 1 billion users in more than 3,500 cities across 112 countries.
Moovit amasses up to six billion anonymous data points a day to add to the world’s largest repository of transit and urban mobility data. For governments, cities, transit agencies, and private companies, Moovit offers AI-powered MaaS solutions covering planning, operations, and optimization with proven value in reducing congestion, growing ridership, and increasing efficiency and asset utilization. Industry leaders such as Microsoft, Uber, and Cubic have partnered with Moovit to power their mobility offerings.
About Academy Bus
Based in Hoboken, NJ, Academy is the largest private carrier in New Jersey and the largest privately owned and operated ground transportation company in the United States. Utilizing almost 1,250 top-quality buses, across 20+ markets from Boston to Miami, the company maintains a diverse set of service offerings in charter, commuter and contract operations. Whether moving 20 or 20,000, Academy has the expertise to satisfy every customer. For more information on Academy, please visit www.academybus.com.
Masabi is bringing Fare Payments-as-a-Service to public transit agencies and authorities of all sizes around the globe. This enables the delivery of the latest fare payment innovations quickly, using a platform that is constantly updating and adding new features. Not only does this improve the journey experience for passengers, but it helps agencies keep up with the pace of technology change while reducing the total cost of fare collection. Justride, named Ticketing Technology of the Year 2019 and 2020, is used by more than 140 public transit agencies and operators of all sizes across 9 countries. Masabi has offices in New York, Denver, London, and Cluj. For more information, visit www.masabi.com.