Irish Citylink, Ireland’s leading provider of coach services, is announcing that it is digitising several of its offerings for an upgraded passenger experience, thanks to its partnership with Moovit, a leading Mobility as a Service (MaaS) solutions provider and creator of the #1 urban mobility app. Several new solutions for travellers— Moovit’s Web Journey Planner, Transit Data Manager, and the free Moovit app for iOS and Android — will provide Citylink passengers with the ability to more easily plan and ride up-to-date and reliable journeys, including before and after their Citylink trip. Moovit is Irish Citylink’s first Mobility as a Service provider partner since its founding in 2003.

Irish Citylink has selected Moovit, a global leader in mobility solutions, to partner on a unique mobility project that modernises several of its passenger-facing services to ensure they enjoy a great journey experience — all from the palm of their hands. Whether travellers need to use other modes of transport, such as bus, rail, ferry, bikes, or Uber to get to one of Irish Citylink’s 38 stops across Ireland, or need a one-stop journey planner to help them complete their trip once stepping off an Irish Citylink bus, passengers are now covered. 

Firstly, Irish Citylink’s transport information has been integrated into Moovit’s free iOS, Android and Web app so that users can get from A to B with ease. Moovit combines official Irish Citylink information with crowdsourced information to calculate the best route for each journey with additional urban mobility options like bus, rail, ferry, bikes, and Uber. Moovit users can see exactly when their vehicle is arriving, view Live Directions and receive Get Off alerts with step-by-step guidance for the entire journey. The Moovit app is also accessible-friendly, empowering people across the disability spectrum to use transport with more assurance. The app is optimised with screen reading features for low vision users, including TalkBack/VoiceOver capabilities, and identifies wheelchair-accessible routes and stations. Moovit’s app is also designed with optimised menus and buttons for those with hand-motor disabilities.

In addition, Irish Citylink is improving the way that it manages and publishes changes to routes, stops, timetables, and service disruptions, to more accurately and quickly communicate these adjustments with its passengers. Citylink is utilising Moovit’s Transit Data manager, a software enabling the transport agencies to immediately publish any of these changes directly to the Moovit app, where passengers can view the most updated and precise public transport information, for a smoother journey.

Lastly, Irish Citylink and Moovit have created a co-branded multi-modal web journey planner, available on the Irish Citylink website, allowing anyone to easily plan all segments of their trip — from their front door to the final destination — using a mixture of modes of transport, including bus, rail, ferry, Uber, and bikes. 

“At Irish Citylink, we continuously strive to provide the best experience for our customers and always look for innovative solutions to improve our service offering while meeting evolving transportation needs,” said Ciara Rosney, Irish Citylink’s Marketing Executive. “By partnering with Moovit, we can provide real-time updates and information to our customers, including the best route for their journey, service alerts, live directions and get off notifications. We are excited to offer our customers better, faster and more accurate information allowing them to make better decisions about their journeys and providing a better service.” 

“Public transport is an essential component of any sustainable urban transport system,” said Luke Redfern, Moovit’s Partnership Manager in the UK and Ireland. “Good first and last mile options makes public transport more attractive to travellers, and precise journey planning information helps passengers avoid delays and lessen waiting times. Together, these upgrades to passenger services will help make the entire journey experience seamless, more comfortable, and take less time. We’re really excited to be working with Irish Citylink on this project.” 

Passengers are encouraged to download the Moovit app on the App Store and Google Play and Favourite Irish Citylink lines in order to receive notifications about service updates directly to their smartphone essential during these COVID times.