Moovit to use TfL open data to display Tube station busyness levels for transport passengers

Tapping into the power of the crowd, the Moovit app enables London’s transport passengers to view how busy the Underground station is before they enter, and confirm or update reports so everyone can travel more conveniently

London – March 2022

Moovit, an Intel company, a leading Mobility as a Service (MaaS) solutions provider and creator of the #1 urban mobility app, is announcing a new feature for London transport passengers. Using Transport for London (TfL) data, the new feature allows Moovit app users to view reports about Underground station ‘busy-ness’ across the city. This initiative is in line with TfL’s new ‘quieter times to travel’ information to help people feel safer using transport amid the pandemic.

The new feature is thanks to Moovit’s integration of TfL’s open data API which provides near real-time station busyness data, and is only available in the Moovit app aside from the TfL Go app. Users can view the displayed ‘busyness’ data in Moovit’s Station Details screen, and then confirm or update the information themselves to ensure the data is precise and help fellow Moovit users be better aware when planning their journeys. This data can be found for all Tube stations across London except for Kensington (Olympia), Heathrow Terminal 5 and Willesden Junction stations.

Confirming and updating crowding levels at stations is easy. When a report is displayed in the Station Details screen, nearby Moovit users can tap or X to verify the information is still accurate or update it to display the latest levels of crowding with a one tap survey. 

Users can also add crowding level reports to Moovit if no data is available. Users simply tap Report from the Quick Actions bar in the Station Details screen and follow the prompts and one tap survey to create a report. Users can select Not Crowded, A Little Crowded, Crowded, or Very Crowded. Others nearby will see this information for a period of up to 10 minutes in the Station Details screens before it is refreshed by TfL’s open data.

Luke Redfern, Moovit’s UK Partnership Manager said: “Travel needs have evolved dramatically in line with the pandemic. We’ve listened to passengers’ needs from all over the world, and we understand that Londoners are looking for quieter times to travel when they do need to get to their destination. Knowing, in advance, the crowding level of a station is a step forward in creating more COVID recovery features in the UK. We look forward to continuing the good work with TfL to provide essential information for those that still need to travel during these times.”

Lauren Sager Weinstein, Chief Data Officer at TfL said, “I am delighted to see that our innovative use of data algorithms to illustrate station busy-ness is now being used across a range of channels to help our customers better plan journeys on the Tube. TfL’s real-time information, made available via our website, our open data API or the TfL Go app, gives people access to the latest real-time information. This allows people to plan routes designed around their personal circumstances and help them avoid the busiest times on the network.” 

The Moovit app, available on iOS and Android, combines official information from local transport      agencies as well as crowdsourced information to calculate the best route for each journey with urban mobility options such as bus, metro, rail, bike, scooters, taxi and Uber. Moovit provides users with real-time arrival information so they know exactly when their bus or rail is arriving, a Live Directions feature with Get Off alerts to provide step-by-step guidance for the entire journey, and Service Alerts so that users can avoid disruptions and plan their journey accordingly. 

Through Moovit’s use of Transport for London data, passengers also receive notifications about quieter times to travel. With the addition of the new crowding data feature, Londoners now have everything they need for accurate and reliable transport information right in the palms of their hands.

Additional Company Information

About Moovit

Moovit (, an Intel company, is a leading Mobility as a Service (MaaS) solutions provider and the creator of the #1 urban mobility app. Moovit was acquired by Intel in 2020 to join forces with Mobileye and advance its MaaS strategy. Together, Moovit and Mobileye will accelerate the global adoption of autonomous transportation.

Moovit’s iOS, Android, and Web apps guide people in getting around town effectively and conveniently, using any mode of transport. Introduced in 2012 it now serves over 1 billion users in more than 3,400 cities across 112 countries.

Moovit amasses up to six billion anonymous data points a day to add to the world’s largest repository of transit and urban mobility data. For governments, cities, transit agencies, and private companies, Moovit offers AI-powered MaaS solutions covering planning, operations, and optimization with proven value in reducing congestion, growing ridership, and increasing efficiency and asset utilization. Industry leaders such as Microsoft, Uber, and Cubic have partnered with Moovit to power their mobility offerings.

About Transport for London

Transport for London (TfL) is the London’s integrated transport authority and is responsible for most aspects of the transport system in London, including buses, the Underground and London Overground rail networks, the Docklands Light Railway, river services, the Congestion Charge, Low Emission Zone and Ultra Low Emission Zone, the main road network, taxis and private hire, the Oyster and contactless smartcard ticketing system and the Santander Cycle Hire scheme. 

It also works with all 33 London Boroughs to actively promote walking and cycling across the city and provides a range of data feeds relating to public transport, walking and cycling via its free Open Data API. 

Thousands of developers have registered for TfL’s open data API, and it now powers hundreds of travel apps across the UK. This enables millions of journeys in London each day, giving customers the right information at the right time through their channel of choice.

Moovit Media Contact
Sharon Kaslassi
Global PR Manager
Luke Redfern
Partnership Manager, UK, Moovit