In the midst of the chaos caused by the coronavirus, transit agencies and authorities have several opportunities to solve these new challenges. Between implementing contactless payment methods, offering riders real-time arrival and departure data, analyzing urban mobility to drive more data-driven decision-making, and more, transit agencies can start to rethink the rider experience.
Creating a better customer experience, along with adding new safety measures are the only proven ways to win riders back. By using technologies that riders are familiar with, such as trip-planning apps and on-demand services (like Uber for mass transit), agencies can help their passengers navigate the new normal with ease and confidence.
Download the infographic to learn the exact ways transit agencies are succeeding in winning back riders.