The COVID-19 pandemic has created uncertainty in how public and private transit agencies and operators will recover after ridership lows and the fear of catching the virus on crowded buses or trains. Public transportation is facing a whole new reality, and most agencies still have more questions than answers.

Luckily, we’ve been able to help get some answers by surveying tens of thousands of Moovit users around the world to ask what they want their journeys on public transit to offer in order to confidently return to mass transit.

What we heard from our users is that riders want to see contactless mobile payments, real-time arrival information for less crowding at stops and stations, the option for multimodal mobility journey planning, and other innovations that Mobility as a Service (MaaS) is in the unique position to solve. 

We’re constantly working to help riders and agencies bridge the gap between passengers’ evolving needs and how agencies can meet them effectively and efficiently. That’s why we’re especially excited to partner with First Transit, the largest private-sector provider of mobility solutions in North America, moving more than 300 million passengers annually. First Transit shares our vision of simplifying urban mobility and expertise in providing transit agencies and operators with the tools they need to best serve their riders as they try to hold onto ridership levels.

When combined with First Transit’s proprietary innovations, Moovit’s MaaS solutions can better meet the mobility needs of millions of people across the US and Canada as they continue to navigate through the pandemic. Moovit’s solutions accommodate all stages of a public transit passenger’s journey and riders of First Transit’s customers will be able to enjoy a safer and more efficient journey experience, including multimodal trip planning and payment capabilities. 

While COVID-19 has brought with it unprecedented challenges for the transportation industry, it’s great to see that mobility companies that share a similar vision can come together and help agencies employ MaaS and build better transit networks for the people who continue to rely on them. 

To read more about the partnership click here.

Interested to learn how  Moovit’s MaaS solutions can help your agency become more sustainable and win back riders post-COVID? Get in touch!